Terms of service

Wholesale terms

These terms apply to all wholesale orders placed with Yume Maza (Maza Goods, KvK 95471162). By placing a wholesale order, you agree to these terms. Our general Terms of Service also apply.

1. Who can order
Wholesale is available to registered businesses, such as cafés, restaurants, hotels, bakeries and retailers. We may ask for your company details and VAT number before accepting an order.

2. Prices
Our current wholesale prices are listed in our pricing portal. Prices may change over time. The price on your invoice is the price that applies to your order.
VAT is charged according to EU rules and shown separately on your invoice.

3. Minimum order
Wholesale orders start at 1 kg per grade. New partners can start with a 250 g or 500 g trial order.

4. Volume discounts
Volume discounts apply per grade:
10 to 24 kg: 1%
25 to 49 kg: 2%
50 kg or more: 3%
Different grades cannot be combined to reach a discount tier.

5. Ordering and payment
You place your order by email or through our wholesale form. We confirm your order with an invoice. Payment is made in advance by bank transfer. Your order is prepared once we have received your payment.

6. Shipping
Orders ship from our warehouse within 1 to 5 working days after payment. Shipping costs are shown on your invoice. See our Shipping policy for current rates and delivery times.

7. Sample kits
Our sample kit is free. You only pay shipping. Sample kits are meant to help you choose a grade and are not for resale.

8. First order gift
Every first wholesale order above 1kg includes a complimentary starter kit with a bamboo whisk and spoon. This applies once per business.

9. Packaging and branding
Our matcha is supplied unbranded in sealed pouches that protect it against oxygen and light. You are free to add your own labels or stickers. Batch number and best before date are stated on your invoice.

10. Certificates
Our EU Organic certificate, lab test report and product specification are shared with your first official order, once you have chosen a grade.

11. Storage
Our matcha travels safely at room temperature. After delivery, we recommend storing it sealed in the fridge. We are not responsible for loss of quality caused by incorrect storage after delivery.

12. Damaged, incorrect or missing items
Please check your order on arrival. Report any damage, incorrect or missing items within 7 days after delivery to info@yumemaza.com, with your invoice number and photos. We will send a replacement or refund the affected items. Wholesale orders cannot be returned or cancelled once shipped, unless they arrived damaged or incorrect.

13. Liability
Our liability is limited to the invoice value of the order concerned. We are not liable for indirect damage, such as lost revenue.

14. Questions
Email us at info@yumemaza.com. We reply within 24 hours on working days.