Refund policy

Returns and refunds

Our matcha is a food product. To protect its quality and your safety, we handle returns as described below.

Online shop orders (consumers)
You have the right to cancel your order within 14 days after receiving it, without giving a reason.
Because matcha is a food product, this only applies to unopened products with the original seal intact. Once a pouch or tin has been opened, it cannot be returned for hygiene and food safety reasons.
Unused accessories, such as the bamboo whisk and spoon, can be returned in their original condition.

How to return
1. Email us at info@yumemaza.com within 14 days after receiving your order, with your order number and the products you want to return.
2. Send the products back to us within 14 days after your email. We will share the return address with you.
3. Return shipping costs are paid by you, unless the product was damaged or incorrect.

Refunds
Once we have received and checked your return, we refund the full amount of the returned products, including the original standard shipping costs, within 14 days. The refund is made using the same payment method you used for your order.

Wholesale orders (businesses)
Wholesale orders are prepared specifically for your business and cannot be cancelled or returned once they have been shipped. The statutory 14 day cancellation right does not apply to business purchases.

Damaged, incorrect or missing items
Did your order arrive damaged, or did you receive the wrong or missing items? Let us know within 7 days after delivery at info@yumemaza.com, with your order or invoice number and a photo of the product and packaging. We will send a replacement or refund the affected items at no extra cost.

Sample kits
Sample kit shipping costs are non refundable, unless the kit arrived damaged or did not arrive at all.

Questions
Email us at info@yumemaza.com. We reply within 24 hours on working days.