Refund Policy

We offer a 14-day return window. This means you have up to 14 days after receiving your order to request a return.

1. Conditions for Returns

To qualify for a return:

• Items must be unused, unopened, and in their original packaging.
• Products must be in the same condition as when you received them.
• Please keep your receipt or proof of purchase.

Important: Since we sell food products, opened or partially used items cannot be returned for safety and hygiene reasons.

2. How to Initiate a Return

To initiate a return, contact us at info@yumemaza.com

Once your return is accepted, we’ll provide instructions on how and where to send your item.

NOTE: Customers are responsible for the return shipping costs. Returns sent without prior confirmation will not be accepted.

3. Damaged or Wrong Items

Please check your order when it arrives. If it’s damaged, defective, or incorrect, contact us immediately. We will investigate and provide a solution.

4. Refunds

• We’ll notify you once we’ve received and inspected your return.
• If your refund is approved, it will be issued to your original payment method within 10 business days.
• Please note: it may take additional time for your bank or payment provider to process the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@yumemaza.com.